These days, most organizations
are a mobile enterprise, whether their IT departments want them to be or not.
As end users rely more on
tablets, smartphones and even their personal laptops, IT needs to keep up with
the latest mobile computing definitions and trends. Devices, operating systems
and apps evolve quickly, so IT pros in a mobile enterprise must stay on top of
the latest software and strategies for managing, securing and taking advantage
of new technologies.Enterprise mobility
With
enterprise mobility, end users aren't chained to their desks and PCs anymore.
More employees do work outside the office with smartphones and tablets, sharing
and accessing data via cloud services. Enterprise mobility can improve employee
productivity but also create security risks
Mobile
operating systemA mobile operating system is software that lets devices run apps, connect to cellular and wireless networks, and perform other tasks. Popular mobile OSes include Apple's iOS, Google's Android, Research In Motion's BlackBerry OS and Microsoft's Windows Phone.
Mobile browser
Smartphones
and tablets have much smaller screens than desktops and laptops, so they run
Web browsers that render websites for optimal viewing. Mobile browsers also
utilize lightweight software to address mobile devices' memory and bandwidth
limitations. Most browsers display the mobile versions of sites by default but
can display regular HTML sites if mobile versions aren't available.
Mobile
device fragmentation
When there
are different versions of the same mobile operating system in current use,
that's known as mobile device fragmentation. Android provides the best example
of a fragmented operating system: Wireless carriers control the timing of OS
updates to different devices, so there are often delays (deliberate or
otherwise) in delivery. Some devices in a mobile enterprise may be on Android
4.1 Jelly Bean, while others may still run Android 2.3 Gingerbread, and there's
nothing IT can do to standardize.
Mobile
device management
Mobile
device management (MDM) software lets IT deliver apps, data and configuration
settings to smartphones and tablets. A mobile enterprise typically deploys MDM
for security reasons; most commonly, MDM lets IT see what users are doing on
their mobile devices, blacklist and whitelist apps and remotely wipe devices in
case of loss or theft.
BYOD policy
A
bring-your-own-device (BYOD) policy governs how employees may use their
personal smartphones, tablets and computers at work -- and the extent to which
corporate IT will support these devices. BYOD policies vary widely between
organizations, because no two companies will have the same use cases, IT resources
and security concerns. A BYOD policy will typically state who can do what with
particular apps on certain devices.
Device-agnostic
Apps and
websites that work with most operating systems and device types are
device-agnostic, but the term also applies to any hardware or software that is
compatible across different systems without special adaptations. App
development has begun to lean toward device agnosticism to help IT departments
avoid unmanageable support demands. When apps work across a broad range of
devices, they're better for users and for IT.
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